We want your shopping experience to be convenient, safe and carefree. Thediamond.com provides security, privacy, and generous shipping, return and exchange programs that supply you with the kind of service you deserve and expect when you shop online. We encourage you to review all of our policies.

We are pleased to offer only the finest certified diamonds jewelry created by the most reputable craftsmen and manufacturers. Nevertheless, at thediamond.com we are committed to your complete satisfaction and guarantee every purchase you make. If, for any reason, you are not happy with your purchase, we will gladly refund or exchange, see our refund and exchange policy for more information.
Conflict Free Diamonds

We do not sell conflict diamonds. We and all of our suppliers are committed to the Kimberly process. Today 99 percent of the worlds diamonds are conflict free.
Diamonds do make a difference for overall good in places like Africa. Countries such as Botswana rely heavily on diamonds for economic growth. Diamond mining, polishing and jewelry manufacturing makeup the bulk of this countries GDP. Without diamonds thousands of tens workers would be without work.
Facts:
Most people are unaware of the role diamonds play in bringing real benefits to people in the countries around the world where diamonds are sourced. Nowhere is this more evident than in Africa. It is also in Africa that this same resource has been used to fund conflict. In 2000, a coalition of governments, non-governmental organizations and the diamond industry worked together to address this issue. In 2002, they established the Kimberley Process Certification System, a UN-backed process that has virtually eliminated the trade in conflict diamonds. Today, over 99% of the world's supply of diamonds is from sources free of conflict. 

TheDiamond.com has partnered with Google in order to bring you Google check out. Google check out is a service that enables you to create a shopping account with Google and shop from multiple vendors using this single check out system. This lets you avoid entering all your personal and credit card information at every site you shop at. At check out time simply click on the Google check out button and Google and the partnering site will do all the rest. If you would like to use this service but do not have an account set up you will have to go to Google to set it up. The whole process takes a few minutes. You can track all your orders in your Google control panel and shop with confidence knowing that Google protects you from unauthorized purchases.

The buySAFE Bond Guarantee

For added peace of mind, you can guarantee this transaction with a buySAFE Bond for a nominal fee.

Backed by buySAFE and its surety partners – Liberty Mutual, Travelers and ACE USA – the bond guarantees that you will receive full reimbursement (up to $25,000 per item) in the unlikely event that this buySAFE Merchant does not honor its terms and conditions. The bond is priced at 3% (non refundable) of total purchase price. The bond ensures that:

·    your item will be packaged and shipped via the promised shipping method

·    your item will ship in the timeframe promised

·    you will receive what you ordered as described online

·    all payment methods indicated will be accepted

·    all return and refund policies will be honored

How do I bond my transaction?
To bond this transaction, simply click the check box next to the buySAFE Button in your shopping cart. When you complete your bonded transaction, you will receive an e-mail from buySAFE containing your surety bond and additional details about your coverage.

Please remember that the bond is like an insurance policy. And as such the 3% bond amount is not refundable in case you decide to return the item. The 3% bond amount is kept by BusSafe (not by TheDiamond.com).

We offer a variety of safe, secure, purchase transaction options for customer convenience.

•  We welcome all major credit cards for sales made in the United States. We are sorry but all foreign orders must be paid with a wire transfer or paypal. 
  
• Save hundreds of dollars by shopping tax free. (not including NY state).
        

• Online purchases are protected by state of the art Secure Sockets Layer (SSL) encryption technology, blocking third party access to any information throughout each transaction.

• Telephone payment is available if you prefer. With a major credit card and the product code number from your diamond or jewelry selections, call us at (800) 320-9670, or (212) 967-9670, and one of our professional sales associates will assist you.

• We also offer bank wire transfer, personal check and money order purchase options. These transaction alternatives can be processed over the phone with one of our sales professionals.

thediamond.com offers free shipping for all purchases. Packages are delivered via UPS or Fedex overnight service. Our customers get reliability, insurance and discretion. We will never waive the required signature. All boxes must be signed for. UPS, Fedex will not deliver to P.O. boxes but we can arrange an express  USPS shipment to a P.O Box if needed. If a customer prefers an alternate delivery service, such arrangements must be made by phone with one of our sales associates at time of purchase. All our items come with an appraisal that can be used to insure your new purchase. Since we sell at wholesale prices our appraisal is a "replacement value" thus will be significantly higher than the price you paid. This appraisal is recognized by all major insurers.

In house diamond viewing.
Customers who would like to set up an appointment please give us a few days notice before you arrive in NYC. If you are in need of ground transportation to and from the airport or while in the city, we  recommend the following two ground transportation companies: www.limores.net and www.newyorklimo.com.

International shipping.
As each country has different customs, duties and sales taxes (VAT) we can not know what you will be charged on every order. We can do our best to help you find out but make no guarantees on the subject. Once we ship you an item outside the USA we are not refunding the duties, taxes VAT's etc, that you may be charged in case of return. These funds are taken by your local government and we can not get them back. You may be able to apply your self to your local tax officials for a refund. In case we are charged any duties on return into the USA we will take that part of the funds out of the original refund amount. We encourage you to talk to your countries customs to understand the full amount you will need to pay. In some cases where we can figure out the amount of taxes you will be charged we will collect it up front and pay it for you so it goes through faster directly to you.
International shipping and insurance is not free as it is in the USA since it can cost us quite a lot. We will have to add that to the purchase price as well. You will also have to pay for the return shipping/insurance fees in case of return.
Please call for details before purchasing an international order.
International shipping fees, insurance fees and all duties, customs, VAT, GST, etc are not refundable in case of a returned item. We can not recoup these costs and thus can not refund the buyer for them.

• We don't ask why you would like to return an item. We just give a 100% refund. 
  Purchases come with a 10-30 day money back guarantee from date of shipment as follows:
  
   

• Loose diamonds (under $25,000) come with a full 30 day money back guarantee.
   

• All our jewelry (under $25,000) comes with a 2 week return policy on them.
   

• Please call for information about very large and rare diamonds.

• All items (loose diamonds or any jewelery item) above $25,000 have a 10 day money back guarantee.
   

• We will begin work on jewelry items that have been paid by check only after check has cleared our bank. We have no control over check clearing times. Most checks clear in a week but some may take longer as well.
  
  Special cases:

• All one-of-a-kind specialty designs, (that are not a standard model on the website) that we made for a customer are not refundable. Only the center diamond is 100% refundable according to above policies . The labor, materials and small side diamonds are not refundable. If you decide you do not want the custom made item we will accept it back but with a re-stocking fee.

• Return time may be shorter for discounted items. Please call or email for details.

• If an item is returned for fixing, re-sizing or alteration the return policy date will stay the original date.
   

If you decide to return your purchases for any reason, notify us at once via email at info@thediamond.com. All returned items must be in original condition and packaging. Please note that items showing signs of wear or those that have been engraved, altered, resized (by a jeweler other than thediamond.com), or damaged in any way cannot be accepted for return. These items may be accepted back in some cases with a re-stocking fee. We must recieve the original GIA certificate, that you got, in same condition. Do not bend the certificate to fit it in a box. Please use a box, long enough, to fit in the GIA certificate.
Items (up to $25,000) must be shipped back to us using USPS registered insured mail. Shipping with the USPS is very cheap and safe and will cost about 12 dollars for the average order. Returned items above $25,000 will need to be shipped back to us using our own insurance and UPS shipping. Please call us for details. 

Refunds Your satisfaction is our main goal. If you are not delighted with your diamond or jewelry purchase and need to request a refund within the return period allowed please:

• Call us at 800-320-9670 to let us know that you are shipping the item back and we will give you a return code. All items we ship come with a return sheet explaining the simple return procedure. 

• You must include all original shipping materials, and invoice in your return package. If products have been used, damaged or altered in any way, money will not be refunded, nor exchange credit awarded.

• Ship your return box to us via U.S. Postal service. You must insure the package for the full purchase amount. The USPS insures item up to $25,000. Contact us by phone to arrange a return of a product above $25,000.

• We will credit your card (or issue you a store credit) 1 business day after we receive and inspected the returned item.

Exchanges If you prefer to exchange your purchase within the return period allowed, call us at 800-320-9670. Return your item following the same procedure as above, and we will send you a full credit voucher upon receipt.

To ensure the quality of your selections, thediamond.com includes an insurance valuation document with every purchase. We highly advise all our customers take the cautionary step of insuring all diamonds and jewelry, and this form will serve as notice of value and authenticity to present to your insurance agent or company.

thediamond.com DOES NOT WARRANT THAT INFORMATION CONTAINED ON THE SITE WILL BE ACCURATE, RELIABLE OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. thediamond.com CANNOT BE HELD RESPONSIBLE FOR ERRORS AND OMISSIONS IN THE SITE AND RESERVES THE RIGHT TO MODIFY AND CORRECT ERRORS AT ANY TIME. MATERIAL ON THE SITE MAY ALSO CONTAIN TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS (INCLUDING PRICING ERRORS), AND MAY BE CHANGED, UPDATED OR MODIFIED AT ANY TIME AND FROM TIME TO TIME WITHOUT NOTICE; thediamond.com WILL NOT BE LIABLE OR RESPONSIBLE FOR ANY SUCH INACCURACIES, ERRORS, CHANGES, OR UPDATES. thediamond.com MAY IN ITS SOLE DISCRETION ADD, DELETE, OR CHANGE SOME OR ALL OF ITS PRODUCTS AND SERVICES AT ANY TIME. thediamond.com WILL NOT SELL A PRODUCT IF THERE HAS BEEN AN ERROR IN ITS PRICING. thediamond.com has attempted to accurately depict the products offered on the Site. However, because the depiction of a product is dependent on your computer monitor, thediamond.com cannot guarantee that such depiction will be accurate. The products also may appear larger or smaller than their actual size depending on your monitor. Some photographs have been enlarged to show detail.
We retain the right not sell items items from our website to anyone at our discretion.
Under no circumstances shall thediamond.com be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages.